NWCI is committed to ensuring that all our communications and dealings with the general public and our supporters are of the highest possible standard. We listen and respond so that we can continue to improve.

NWCI welcomes both positive and negative feedback. Therefore we aim to ensure that:

• It is as easy as possible to make a complaint;
• We treat as a complaint any clear expression of dissatisfaction with our operations which calls for a response;
• We treat it seriously whether it is made by telephone, letter, fax, email or in person;
• We deal with it quickly and politely;
• We respond accordingly – for example, with an explanation, or an apology where we have got things wrong and information on any action taken, etc.
• We learn from complaints, use them to improve and monitor them at our board.

Providing Feedback or Making a Complaint
If you do have a comment about any aspect of our work, you can contact NWCI in writing or by telephone. In the first instance, your comment will be dealt with by our Head of Policy. Please give us as much information as possible and let us know how you would like us to respond, providing relevant contact details.

Write to:

Jennifer McCarthy Flynn
National Women’s Council of Ireland
100 King St N, Smithfield,
Dublin 7
Tel: 01 6790100
Email: jennifermf@nwci.ie

We are open 9am to 5pm Monday to Friday. We aim to respond to all comments and complaints within seven days, and to resolve them within 21 days. Where this is not possible, we will explain why and will provide a new deadline.

If our response to your complaint is not satisfactory, you may get in touch with the Chairperson of our Board of Directors. The Chairperson will ensure that your appeal is considered at the next Board meeting and will respond thereafter.